Legal Document
Privacy Policy
1. Overview
Vanguard Intelligence Australia (operated by ENKI IKNE PTY LTD, ACN 671 467 548, ABN 85 671 467 548) is committed to protecting the privacy of all individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By submitting an enquiry through our website, you consent to the collection and use of your information as described in this Policy.
2. Information We Collect
We may collect the following types of personal information:
- Full name and contact details (email address, phone number)
- State or territory of residence
- Details of the matter you are enquiring about
- Information about persons of interest provided voluntarily by you
- Vehicle details, social media handles and location information provided voluntarily
- Budget range and payment preferences
- Any additional information you choose to provide in your enquiry
We do not knowingly collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it as part of your enquiry.
3. How We Collect Information
We collect personal information primarily through:
- Our online investigation enquiry form at vanguardintel.com.au
- Direct email correspondence to info@vanguardintel.com.au
- Telephone and written communications
Our website does not use third-party tracking cookies or analytics services that collect personally identifiable information without your consent.
4. Purpose of Collection
Personal information is collected solely for the following purposes:
- Assessing and responding to your investigation enquiry
- Communicating with you about your matter
- Providing investigation and intelligence services you have engaged us for
- Complying with our legal and licensing obligations under Queensland and Australian law
- Maintaining records as required by applicable legislation
We will not use your personal information for direct marketing without your explicit consent.
5. Disclosure of Information
We treat all client information with the strictest confidentiality. We do not sell, trade, rent or otherwise disclose your personal information to third parties, except:
- Where you have given explicit consent
- Where disclosure is required by law, court order or a regulatory authority
- Where disclosure is necessary to prevent serious harm to a person
- To our investigators and operational staff on a strict need-to-know basis for the conduct of your matter
We do not transfer personal information outside Australia unless required by law or with your explicit consent.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Security measures include:
- Encrypted transmission of enquiry data (HTTPS/TLS)
- Restricted access to client files on a strict need-to-know basis
- Secure storage of investigation records
- Regular review of data handling procedures
No method of electronic transmission or storage is 100% secure. While we apply commercially reasonable measures to protect your information, we cannot guarantee absolute security.
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are retained for a period consistent with our Queensland licensing obligations and applicable limitation periods under Australian law.
Where your matter is not accepted, your enquiry information will be retained for no more than 12 months, after which it will be securely destroyed.
8. Access and Correction
You have the right to request access to personal information we hold about you and to request correction of any inaccurate, incomplete or outdated information. To make an access or correction request, please contact us at info@vanguardintel.com.au.
We will respond to access requests within 30 days. In some circumstances we may be unable to provide access where doing so would prejudice an ongoing investigation or the privacy of another individual. We will advise you of any such refusal and the reasons where permitted by law.
9. Complaints
If you believe we have mishandled your personal information, please contact us at info@vanguardintel.com.au. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Children
Our services are not directed to persons under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@vanguardintel.com.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at vanguardintel.com.au/privacy. Continued use of our website or services following any update constitutes acceptance of the revised Policy.